Thank you for shopping with Ho Yin Limited. We are committed to ensuring your satisfaction with our women’s fashion collections. Please read this policy carefully to understand your rights and our procedures regarding the shipping and return of items purchased on w79.watchhousesale.com.

1. Returns & 14-Day Money-Back Guarantee

We want you to be completely happy with your purchase. If for any reason you are not satisfied, you may return your item(s) within 14 days from the date of delivery for a refund.

• Eligibility: To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached. We are unable to accept returns of items that show signs of wear, have been washed, or are damaged due to customer error.

• Non-Returnable Items: For hygiene reasons, we cannot accept returns on earrings, bodysuits, or lingerie unless they are defective. Gift cards are also non-refundable.

• Process: To initiate a return, please contact our customer service team at [email protected] to request a Return Merchandise Authorization (RMA) number. Returns submitted without an RMA number may experience significant processing delays or may not be accepted.

2. Customer Responsibility for Return Shipping

Please note that the customer is responsible for paying the shipping costs for returning an item. Shipping costs are non-refundable. We strongly recommend using a trackable shipping service or purchasing shipping insurance for the value of the goods, as we cannot guarantee that we will receive your returned item.

3. Detailed Return Instructions

To ensure your return is processed smoothly, please follow these instructions carefully:

1. Contact Us: Email [email protected] with your order number and the reason for your return to receive your RMA number.

2. Prepare Your Package: Securely repack the item(s) in their original packaging, including all tags. Clearly write your RMA number on the outside of the box.

3. Ship the Item: Send the package to the following address. The customer is responsible for all return shipping costs.

   ATTN: Returns Department
   Ho Yin Limited
   25/F, Dorset House, Taikoo Place, 979 King's Road, Quarry Bay
   Phone: +852 9277 5562

4. Confirmation: Once your return is shipped, please email us at [email protected] with the tracking information to help us monitor the incoming package.

4. Refund Process & Timeline

Once your return is received and inspected at our facility, we will send you an email notification.

• Inspection: Please allow up to 5-7 business days from the date of delivery for our team to inspect the item and process the return.

• Refund Approval: If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment.

• Refund Timing: Please note that it can take a minimum of 14 days for the refund to appear in your account after the return is processed. The exact timing depends on your financial institution’s processing times.

5. Special Note on PayPal Refunds

For payments made via PayPal, our refund policy adheres to the same 14-day processing minimum. However, we must also comply with specific consumer protection laws that vary by region.

• Standard Refund: For most customers, your PayPal refund will be initiated within 14 days of our approval of the returned item.

• Legal Compliance (30-Day Requirement): Please be aware that in some jurisdictions, consumer protection laws require a longer period for refunds. In compliance with these regulations, for customers in locations where PayPal is subject to a 30-day refund requirement by law, your refund will be processed accordingly. We will always process your refund within the maximum timeframe mandated by applicable law in your region.

6. Late or Missing Refunds

If you haven’t received a refund after the minimum 14-day period following our approval, please first check your bank account or PayPal account again. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at [email protected]. For a different size or color, we recommend returning the original item for a refund and placing a new order on our website.

8. Contact Us

If you have any questions regarding our Shipping & Returns policy, please contact us:

• Email: [email protected]

• Phone: +852 9277 5562

• Mailing Address:

  Ho Yin Limited
  25/F, Dorset House, Taikoo Place, 979 King's Road, Quarry Bay